Refund policy

At Now and Next, customer satisfaction is our top priority. We aim to provide a fair and transparent return and refund process to ensure you shop with confidence.

1. Return Eligibility Criteria

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be returned in original packaging with all tags and accessories included.
  • Proof of purchase (order confirmation or receipt) is required.
  • The return request must be made within [7DAYS] of receiving the order.

2. Return Timeframe

  • Customers must request a return within [7DAYS] from the date of delivery.
  • After this period, returns will not be accepted unless the item is defective or damaged.

3. Refund Process and Timing

Once we receive and inspect your returned item:

  • You will be notified of approval or rejection of your refund.
  • If approved, your refund will be processed within [2-3 days].
  • Refunds will be issued via:
    • Original payment method (if applicable)
    • Bank transfer or alternative method (for COD orders)

Please note: Processing time may vary depending on your bank or payment provider.

4. Exchange Options

We also offer product exchanges under the following conditions:

  • Exchange request must be made within [7DAYS] of delivery.
  • Item must be unused and in original condition.
  • Exchanges are subject to product availability.
  • If the requested item is unavailable, a refund or store credit may be offered.

5. Damaged or Defective Products

If you receive a damaged or defective item:

  • Contact us immediately at [nowandnexts@gmail.com] with order details and clear images of the product.
  • We will review your case and arrange either:
    • A replacement
    • An exchange
    • A full refund (depending on the situation)

We strongly recommend checking your order upon delivery.

6. Non-Returnable Items

Certain items cannot be returned, including:

  • Items marked as final sale or clearance
  • Used, washed, or damaged items by the customer
  • Items without original packaging or tags
  • Perishable or hygiene-sensitive goods (if applicable)

7. Return Shipping Costs

  • If the return is due to our error (wrong or defective item), we will cover the shipping cost.
  • If the return is due to customer preference (size, change of mind), the customer is responsible for return shipping costs.
  • Shipping fees are non-refundable unless otherwise stated.

8. Contact Us

For any return or refund inquiries, please contact:

  • Store Name: Now and Next
  • Email: nowandnexts7223@gmail.com
  • Support Hours: Everyday / [11:00 Am - 11:00 Pm ]
  • Phone: 03224972884
  • WhatsApp: 03224972884